By using the Design Balcony website or purchasing any Products or Services, you confirm that you have the legal capacity to enter a binding agreement. You are responsible for keeping your account details secure and for all activity under your account. The Website and all content, designs, and services are provided “as is,” and use of them is at your own risk. Design Balcony does not guarantee error-free operation, uninterrupted access, or that Products and Services will meet all expectations, and is not liable for any damages arising from their use.
All content on the Website, including designs, graphics, text, videos, and branding materials, is owned by Design Balcony or its licensors. You may use purchased content only for its intended purpose and may not copy, resell, or create derivative works without permission. Any materials you submit to the Website remain yours, but you grant Design Balcony a license to use them for operating and promoting Products or Services.
All purchases are subject to availability and acceptance by Design Balcony. Digital products may not be refundable once delivered, while physical products are subject to production and shipping timelines. Design Balcony may suspend or terminate accounts or access for violations of these Terms.
The Website may include links to third-party sites, which are not controlled or endorsed by Design Balcony. Any advice, designs, or suggestions provided are for informational purposes only and do not replace professional guidance. These Terms, together with the Privacy Policy, form the entire agreement between you and Design Balcony. Continued use of the Website constitutes acceptance of any updates or changes.
For questions about these Terms, User Submissions, or Products/Services, contact us via the Website or official support channels.
In these Terms of Use, the following words and expressions shall have the meanings set out below:
Price
The price displayed on the Website for each Product or Service at the time of purchase. Prices may be updated or changed from time to time at Design Balcony’s discretion.
Privacy Policy
The Design Balcony privacy policy, which explains how we collect, use, and protect personal information, and which forms part of these Terms of Use.
Products
Any goods or services offered by Design Balcony through the Website, including but not limited to design services, branding services, graphic designs, digital products, and physical products such as printed merchandise and t-shirts.
Sale Contract
A legally binding agreement formed between you and Design Balcony upon confirmation of your request of a Service at the applicable Price.
Social Media Platforms
Any third-party platform or service that allows users to create, share, or interact with content publicly or privately, including but not limited to Facebook, X (formerly Twitter), LinkedIn, Instagram, TikTok, Telegram, and Snapchat.
Terms of Use
These Terms of Use, together with the Privacy Policy and any other policies referenced herein, as amended from time to time.
Website
The official Design Balcony website and any associated subdomains or pages operated by Design Balcony.
We, Us, Our
Refers to Design Balcony.
User / Users
Any individual or entity that accesses or uses the Website, Products, or Services, including those who have been provided login credentials or purchase Products or Services, where applicable.
Account Responsibility
Where an account is created or login credentials are provided, you are responsible for maintaining the confidentiality and security of your account details. You accept responsibility for all activities conducted under your account, whether authorized by you or not.
Permitted Use
You agree to use the Website solely for lawful purposes and in a manner that does not damage, disable, disrupt, overburden, or interfere with the Website or with other users’ access to the Website.
Support Access
Design Balcony provides customer support through its official communication channels, including email. Support is generally available during business hours, Monday to Friday, from 8:00 AM to 5:00 PM (GMT). Requests submitted outside these hours, including urgent requests, may be reviewed or addressed at our discretion.
Restricted and Prohibited Access
You must not:
Service Engagement
When you request or purchase a Product or Service from Design Balcony, you agree to cooperate by providing required materials, approvals, feedback, and information in a timely manner. Delays in providing required inputs may affect delivery timelines.
Purchases and Orders
All purchases made through the Website are subject to availability and acceptance by Design Balcony. We reserve the right to refuse or cancel any order at our discretion, including where pricing errors, service limitations, or misuse are identified.
Digital Products
Access to digital products may be granted immediately upon purchase or confirmation of payment. You acknowledge that digital products may not be refundable once access or download has been provided, except where required by law.
Physical Products
Physical products, including printed merchandise such as t-shirts, are subject to production timelines and shipping availability. Delivery times provided are estimates and may vary due to production or logistical factors.
Account Suspension or Termination
Design Balcony may suspend or terminate access to accounts or services where there is a breach of these Terms, misuse of Products or Services, or conduct that may harm Design Balcony or other users.
Ownership and License
You retain ownership of your User Submissions. However, by submitting content to Design Balcony, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute such content for the purposes of operating, improving, marketing, and promoting our Products and Services.
Content Standards
You agree that all User Submissions:
Monitoring and Removal
Design Balcony reserves the right, but not the obligation, to review, monitor, edit, or remove any User Submissions at its discretion, including where such content violates these Terms or may harm our business, users, or reputation.
Responsibility and Indemnity
You are solely responsible for your User Submissions. You agree to indemnify and hold Design Balcony harmless from any claims, damages, losses, or expenses arising from or related to your submitted content.
No Compensation
You acknowledge that you will not be entitled to any compensation, payment, or credit for User Submissions used by Design Balcony in connection with its Website, Products, Services, or marketing materials.
Limited License to Users
Subject to full payment and compliance with these Terms, Design Balcony grants you a limited, non-exclusive, non-transferable, and non-sublicensable license to use the purchased or provided content solely for its intended purpose. This license does not transfer ownership of any intellectual property rights.
Restrictions on Use
You must not, without prior written consent from Design Balcony:
Client Materials
Where you provide Design Balcony with materials such as logos, images, text, or branding assets, you confirm that you own or have the necessary rights to use and share such materials. You grant Design Balcony a limited license to use these materials solely for the purpose of delivering the agreed Products or Services.
Portfolio and Promotional Use
Unless otherwise agreed in writing, Design Balcony reserves the right to display completed or in-progress work in its portfolio, website, social media platforms, and promotional materials for marketing and showcase purposes.
Trademarks
All names, logos, slogans, and branding elements displayed on the Website are trademarks or trade dress of Design Balcony or their respective owners and may not be used without prior written permission.
Infringement Claims
If you believe that any content on the Website infringes your intellectual property rights, please contact Design Balcony promptly with sufficient details so the matter can be reviewed and addressed appropriately.
No Guarantees: We aim for quality, but cannot promise the Website or services will always be error-free, uninterrupted, or meet every expectation.
Limited Liability: Design Balcony is not responsible for any direct or indirect damages arising from your use of the Website, Products, or Services.
Third-Party Links: We may link to other websites but do not control or endorse their content.
Informational Purposes Only: Any advice, designs, or suggestions are for general guidance and do not replace professional advice.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver
Failure by Design Balcony to enforce any part of these Terms does not waive our rights to enforce it later.
Assignment
You may not transfer your rights or obligations under these Terms without our consent. Design Balcony may assign its rights freely.
Contact
For any questions regarding these Terms, User Submissions, or our Products and Services, please contact us via the Website or our official support channels.
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